Return and Replacement Policy for Dharani Organic

Welcome to Dharani Organic! We are committed to providing our customers with high-quality organic products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have a return and replacement policy in place to ensure your satisfaction.

Returns

If you wish to return a product, please follow the guidelines below:

1. Notify us within 7 days: Contact our customer support team within 7 days of receiving your order to initiate the return process. You can reach us via email or phone, and our team will guide you through the necessary steps.
2. Original condition: The product must be returned in its original condition, unused, and with all original packaging and tags intact.
3. Proof of purchase: Please provide a copy of your order confirmation or receipt as proof of purchase.
4. Return shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
5. Refund process: Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to reflect in your account.

Replacements

If you received a defective or damaged product, or if you received the wrong item, we offer a replacement policy to ensure your satisfaction:

1. Notify us within 7 days: Contact our customer support team within 7 days of receiving your order to report the issue and request a replacement. You can reach us via email or phone, and our team will assist you in the replacement process.
2. Provide evidence: Please provide clear photographic evidence of the defect or damage, or the incorrect item received. This will help us expedite the replacement process.
3. Return shipping: In most cases, we will cover the return shipping costs for the defective, damaged, or incorrect item.
4. Replacement process: Once we receive the evidence and verify the issue, we will initiate the replacement process. We will ship the replacement item to you as soon as possible, free of charge.

Exceptions

While we strive to provide the best possible service, there are certain exceptions to our return and replacement policy:

• Perishable goods: Due to the nature of perishable organic products, we cannot accept returns or replacements for these items.
• Customized products: Products that have been customized or personalized according to your specifications are not eligible for return or replacement, unless there is a manufacturing defect.
• Non-returnable items: Certain items such as gift cards, downloadable software, and intimate or sanitary goods are non-returnable.

We recommend contacting our customer support team for any specific queries or concerns regarding our return and replacement policy. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Dharani Organic. We appreciate your trust in us and look forward to serving you.